Exploring multi-actor value creation in IT service processes.
Heikki LempinenRisto RajalaPublished in: J. Inf. Technol. (2014)
Keyphrases
- web services
- management system
- service providers
- customer service
- incident management
- database
- service discovery
- service composition
- information technology infrastructure
- processor sharing
- creation process
- network resources
- customer satisfaction
- loosely coupled
- service quality
- process model
- response time
- information systems
- artificial intelligence
- data mining
- neural network