An examination of the determinants of customer loyalty in mobile commerce contexts.
Hsin-Hui LinYi-Shun WangPublished in: Inf. Manag. (2006)
Keyphrases
- mobile commerce
- service quality
- customer loyalty
- electronic commerce
- online shopping
- customer satisfaction
- mobile devices
- mobile users
- mobile services
- service providers
- quality of service
- mobile technologies
- competitive advantage
- user satisfaction
- security requirements
- potential customers
- access control
- information systems
- databases