On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms.
Yixuan LiuXiaofang WangStephen M. GilbertGuoming LaiPublished in: Manuf. Serv. Oper. Manag. (2023)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- call center
- service times
- service quality
- web services
- electronic commerce
- service discovery
- service providers
- decision making
- middleware architecture
- information services
- management system
- online services
- competitive market
- point of sale
- service oriented
- service oriented architecture
- steady state
- product information
- customer support
- potential customers