Citizen preferences and government chatbot social characteristics: Evidence from a discrete choice experiment.
Jingrui JuQingguo MengFangfang SunLuning LiuShweta SinghPublished in: Gov. Inf. Q. (2023)
Keyphrases
- e government
- government agencies
- social media
- government services
- digital government
- relationship management
- public administration
- public sector
- decision making
- personal preferences
- belief functions
- social responsibility
- public policy
- neural network
- united states
- user preferences
- information technology
- social networks
- service delivery
- multi attribute
- information sharing
- public services