Enhancing contact center performance using cloud computing: a case study on telecom contact centers.
Binesh JoseS. D. Madhu KumarAlfredo CuzzocreaPublished in: ICC (2017)
Keyphrases
- cloud computing
- cloud computing environment
- data center
- data management
- computing resources
- distributed computing
- computing technologies
- big data
- service providers
- case study
- computing paradigm
- computing platform
- business models
- database
- distributed storage
- cloud platform
- cloud computing platform
- security issues
- sensor networks
- mapreduce framework
- private cloud