Towards Model-Based Assessment of Business-IT Alignment in E-Service Networks from Multiple Perspectives.
Zsófia KräusslJaap GordijnYao-Hua TanZiv BaidaPublished in: ECIS (2008)
Keyphrases
- multiple perspectives
- telecommunications industry
- service management
- service delivery
- service providers
- knowledge building
- decision making
- computer mediated communication
- business process
- service composition
- social networks
- service quality
- business processes
- web services
- real world
- online discussion
- language learning
- social interaction
- knowledge management
- information systems