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Pareto-principle application in non-IT supported CRM processes: A case study of a Dutch manufacturing SME.

Ibrahim ElbeltagiThijs KempenElaine Garcia
Published in: Bus. Process. Manag. J. (2014)
Keyphrases
  • multi objective
  • electronic commerce
  • test bed
  • information retrieval
  • genetic algorithm
  • decision making
  • expert systems
  • differential evolution