How to interpret the helpfulness of online product reviews: bridging the needs between customers and designers.

Jian Jin Ying Liu

Published in: SMUC@CIKM (2010)

Keyphrases

online product reviews
customer reviews
customer satisfaction
opinion mining
sentiment classification
sentiment analysis
service providers
social media
end users
artificial intelligence
information extraction
text classification
product reviews
sentence level
knowledge discovery
product features