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Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India.
V. K. Gupta
Published in:
Bus. Process. Manag. J. (2012)
Keyphrases
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business processes
business process
web services
process model
workflow management systems
retail banking
decision making
case study
business environment
enterprise wide
business partners
information technology
knowledge management
organizational structure
business process modeling