Thomas K. Landauer / The Trouble with Computers: Usefulness, Usability, and Productivity.

Michel C. Desmarais

Published in: User Model. User Adapt. Interact. (1997)

Keyphrases

user acceptance
potential impact
computer systems
software development
information retrieval
computer technology
artificial intelligence
information systems
decision making
user experience
usability problems
mobile robot
statistically significant
user satisfaction
interface design
return on investment