Estimating operational risk indices for software services outsourcing industry: a case.
J. DasguptaR. P. MohantyPublished in: Int. J. Serv. Stand. (2010)
Keyphrases
- operational risk
- service providers
- risk management
- web services
- financial services
- software development
- case study
- information systems
- decision support system
- business process
- end users
- support vector machine
- knowledge management
- source code
- information technology
- software systems
- service quality
- commercial banks
- decision trees