From computer science to service science: Queues with human customers and servers.
Hideaki TakagiPublished in: Comput. Networks (2014)
Keyphrases
- computer scientists
- computer science
- service times
- poisson arrivals
- service rates
- single server
- processor sharing
- steady state
- queueing systems
- customer classes
- arrival rate
- single server queue
- arrival process
- queueing model
- researchers and practitioners
- artificial intelligence
- priority queue
- lecture notes
- queue length
- waiting times
- traffic intensity
- queueing networks
- asymptotically optimal
- heavy traffic
- stationary distribution
- service systems
- service providers
- arrival processes
- processor sharing queue
- electrical engineering
- state dependent
- machine learning
- call center
- information science
- data mining
- management science
- global climate change
- special case
- random variables
- information sciences
- social sciences
- queue size
- customer service
- flow control
- service level
- graduate students
- service oriented
- selected papers
- fluid model
- interdisciplinary field
- computer science education