System with Impatient Repeated Calls.

Valentina I. Klimenok Dmitry S. Orlovsky Alexander N. Dudin

Published in: Asia Pac. J. Oper. Res. (2007)

Keyphrases

call center
arrival rate
asymptotically optimal
case study
neural network
data mining
machine learning
artificial intelligence
metadata
database systems
high quality
multiscale
data analysis
service quality
service level