Knowledge from customer, for customer or about customer: which triggers innovation capability the most?
Seyedeh Khadijeh TaghizadehSyed Abidur RahmanMd. Mosharref HossainPublished in: J. Knowl. Manag. (2018)
Keyphrases
- customer service
- electronic commerce
- customer satisfaction
- customer knowledge
- customer relationship management
- knowledge sharing
- retail banking
- expert systems
- case study
- information systems
- higher level
- knowledge based systems
- real time
- knowledge management
- domain knowledge
- marketing strategies
- customer data
- quality function deployment