Context-Aware Recommendation of Task Allocations in Service Systems.
Renuka SindhgattaAditya K. GhoseHoa Khanh DamPublished in: ICSOC (2016)
Keyphrases
- service systems
- context aware recommendation
- contextual information
- collaborative filtering
- service oriented
- web technologies
- service level
- enterprise systems
- context aware
- heavy traffic
- mobile users
- implicit feedback
- call center
- high level
- educational technology
- social networks
- web content
- steady state
- mobile devices
- queueing model
- stochastic models
- web services
- decision making