A classification tree approach to identify key factors of transit service quality.
Juan de OñaRocio de OñaFrancisco J. CalvoPublished in: Expert Syst. Appl. (2012)
Keyphrases
- key factors
- service quality
- classification trees
- customer satisfaction
- service providers
- factors affecting
- electronic commerce
- user satisfaction
- information quality
- information systems
- decision trees
- quality of service
- competitive advantage
- logistic regression
- inductive learning
- regression trees
- training data
- real time
- knowledge acquisition
- machine learning
- data sets