Applying the Sociotechnical Strategy to the Redesign of Organizations: Experiences in German Manufacturing and Service Enterprises.
Dietrich BrandtKlaus HenningPublished in: HCI (1) (1997)
Keyphrases
- virtual enterprise
- proprietary software
- business applications
- competitive advantage
- service management
- information technology
- open source software
- service delivery
- service oriented
- decision making
- service providers
- business process
- governmental organizations
- logistics industry
- enterprise systems
- information systems
- service quality
- management system
- manufacturing systems
- service oriented architecture
- e government
- knowledge management
- service composition
- web services
- disparate data sources
- inter organizational
- customer service
- business processes
- information services
- business strategy
- manufacturing industry
- mission critical
- high tech
- supply chain
- service discovery