Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool.

Sungchul Yoon Hyunsuk Suh

Published in: Inf. Syst. Frontiers (2004)

Keyphrases

user satisfaction
service quality
information systems
perceived usefulness
information quality
perceived quality
user engagement
user perceptions
customer satisfaction
objective measures
social networks
e government
university students