ERP for the IT Service Industry: A Structured Literature Review.
Johannes HintschPublished in: AMCIS (2013)
Keyphrases
- literature review
- case study
- fuzzy theory
- information systems development
- telecommunications industry
- current issues
- service providers
- web services
- real world
- public libraries
- service oriented
- service quality
- service composition
- service discovery
- competitive market
- point of sale
- service oriented architecture
- mobile services
- business models
- lessons learned
- end users
- information systems