Collaborative Service Blueprinting for Design Thinking: Evaluation of a Digital Prototype.
Tobias PotthoffDominik SiemonKonstantin WilmsSascha MöserMarco HellmannStefan StieglitzSusanne Robra-BissantzPublished in: HICSS (2018)
Keyphrases
- design thinking
- collaborative learning
- user centered
- service quality
- evaluation method
- middleware architecture
- evaluation model
- management system
- service providers
- information services
- cloud computing
- service composition
- software development
- digital content
- knowledge extraction
- natural language processing
- information systems
- database