Spatial Analytics with Hospitality Big Data: Examining the Impact of Locational Determinants on Customer Satisfaction in the U.S. Hotel Market.
Minwoo LeeJinwon KimHyejo ShinPublished in: HICSS (2023)
Keyphrases
- big data
- customer satisfaction
- service quality
- customer retention
- big data analytics
- cloud computing
- data analysis
- customer service
- data management
- data processing
- business intelligence
- social media
- service providers
- online shopping
- vast amounts of data
- unstructured data
- user satisfaction
- internet banking
- massive data
- marketing strategies
- electronic commerce
- data analytics
- data warehousing
- quality of service
- knowledge discovery
- data stores
- decision making
- information quality
- real time
- data science
- case study
- database
- negative impact
- predictive modeling
- databases
- information systems
- query processing