Maximizing customer satisfaction and business profits through Big Data technology in Society 5.0: a crisis-responsive approach for emerging markets.
Piotr KulykViktoriia HurochkinaBohdan PatsaiOlena VoronkovaOksana HordeiPublished in: M3E2-MLPEED (2022)
Keyphrases
- big data
- customer satisfaction
- data driven decision making
- data processing
- social computing
- business analytics
- data analysis
- business intelligence
- service quality
- cloud computing
- unstructured data
- big data analytics
- data science
- data management
- customer retention
- vast amounts of data
- customer service
- social media
- electronic commerce
- computing technologies
- user satisfaction
- customer data
- massive datasets
- knowledge discovery
- management system
- data analytics
- data warehousing
- data mining
- marketing strategies
- crisis management
- case study
- business models
- customer support
- electronic markets
- data warehouse
- emerging technologies
- machine learning
- databases
- data integration
- decision support system