A hybrid approach to develop an analytical model for enhancing the service quality of e-learning.
Hung-Yi WuHsin-Yu LinPublished in: Comput. Educ. (2012)
Keyphrases
- analytical model
- service quality
- e learning
- service providers
- customer satisfaction
- analytical models
- electronic commerce
- information systems
- online shopping
- user satisfaction
- competitive advantage
- distance learning
- information quality
- call center
- incident management
- online learning
- simulation model
- higher education
- quality of service
- bit error rate
- knowledge management
- expert systems
- real time