Reconstruct and Evaluate of Telecom CRM for Full Service.
Xiaolong DengBai WangXiLu ZhuPublished in: APSCC (2010)
Keyphrases
- customer relationship management
- service providers
- call center
- management system
- service composition
- web services
- three dimensional
- service discovery
- marketing strategies
- service oriented
- information services
- processor sharing
- semantic web services
- real time
- database
- computing environments
- data mining applications
- social network analysis
- service level
- web service composition
- mobile services
- knowledge discovery
- service delivery
- genetic algorithm
- service times
- data mining