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CoCOA: A Framework for Comparing Aggregate Client Operations in BPO Services.
Rahul Ghosh
Avantika Gupta
Soumi Chattopadhyay
Ansuman Banerjee
Koustuv Dasgupta
Published in:
SCC (2016)
Keyphrases
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theoretical framework
web services
business process
main contribution
service integration
data management
user centric