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CoCOA: A Framework for Comparing Aggregate Client Operations in BPO Services.

Rahul GhoshAvantika GuptaSoumi ChattopadhyayAnsuman BanerjeeKoustuv Dasgupta
Published in: SCC (2016)
Keyphrases
  • theoretical framework
  • web services
  • business process
  • main contribution
  • service integration
  • data management
  • user centric