A Coarse-to-Fine Text Matching Framework for Customer Service Question Answering.
Ang LiXingwei LiangMiao ZhangBingbing WangGuanrong ChenJun GaoQihui LinRuifeng XuPublished in: ICCC (2022)
Keyphrases
- question answering
- coarse to fine
- customer service
- information retrieval
- matching scheme
- syntactic information
- multiscale
- natural language processing
- natural language
- multiresolution
- information extraction
- question classification
- cross language
- image analysis
- object detection
- text retrieval
- passage retrieval
- machine learning
- natural language questions
- named entities
- text mining
- artificial intelligence
- question answering systems
- pairwise
- image processing