An empirical approach to multimodal customer knowledge management.
Mutlaq B. AlotaibiDimitrios I. RigasPublished in: Intell. Decis. Technol. (2010)
Keyphrases
- knowledge management
- customer knowledge
- knowledge sharing
- semantic web
- electronic commerce
- case study
- web based learning
- knowledge engineering
- information systems
- information technology
- tacit knowledge
- software engineering
- competitive advantage
- software development
- multi modal
- knowledge reuse
- organizational learning
- multimodal interaction
- customer service
- knowledge resources
- customer satisfaction
- real world
- multimodal data
- knowledge management systems
- customer behavior
- customer relationship management
- audio visual
- knowledge workers
- multi party
- potential customers
- decision making
- ontological engineering
- purchase behavior
- multimodal information
- data sets