Impact of EWOM, website quality, and product satisfaction on customer satisfaction and repurchase intention: moderating role of shipping and handling.
Abhishek TandonAakash AakashAnu G. AggarwalPublished in: Int. J. Syst. Assur. Eng. Manag. (2020)
Keyphrases
- customer satisfaction
- service quality
- product design
- website
- user satisfaction
- customer reviews
- technology acceptance
- information quality
- online shopping
- customer support
- service providers
- customer service
- product quality
- internet shopping
- information systems
- core competence
- marketing strategies
- website design
- customer data
- purchase intention
- electronic commerce
- quality of service
- electronic word of mouth
- continuance intention
- customer retention