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The role of SLAs in reducing vulnerabilities and recovering from disasters.

Chun K. ChanUma ChandrashekharSteven H. RichmanS. Rao Vasireddy
Published in: Bell Labs Tech. J. (2004)
Keyphrases
  • resource allocation
  • service level
  • service level agreements
  • service oriented
  • business process
  • business processes
  • data mining
  • security issues