Designing Proactive Business Event Services - A Case Study of the Estonian Company Registration Portal.
Helena KõrgeRegina ErlenheimDirk DraheimPublished in: ePart (2019)
Keyphrases
- customer service
- business activities
- customer support
- financial services
- service delivery
- case study
- customer data
- marketing campaigns
- business opportunities
- cost efficient
- context aware
- service management
- interactive voice response
- business processes
- business organizations
- business partners
- mission critical
- web technologies
- business process
- business strategy
- event detection
- service oriented
- business applications
- financial information
- user centric
- service quality
- electronic commerce
- business intelligence
- information systems
- tourism industry
- web services
- business decisions
- electronic business
- image registration
- customer behavior
- online services
- business environment
- business managers
- decision making
- information services
- business rules
- virtual organization
- mobile services
- e government
- business models
- service providers
- financial statements
- knowledge management
- customer relationship management
- competitive intelligence
- governmental organizations
- customer satisfaction
- web portals
- service discovery
- competitive advantage
- online marketing
- trading partners
- business intelligence tools
- ubiquitous computing
- small businesses
- life cycle
- metadata
- information technology
- high tech
- electronic markets
- financial data
- workflow management