How do older adults Communicate with the UK Public Sector? Comparing Online Communication channels.
Ukamaka NwanekezieJyoti ChoudriePublished in: ECIS (2014)
Keyphrases
- public sector
- communication channels
- older adults
- e government
- government services
- information sharing
- information and communication technologies
- online learning
- digital government
- social capital
- cost effective
- smart home
- computer literacy
- service delivery
- private sector
- case study
- user groups
- learning strategies
- knowledge management