Capturing Citizens Experienced Value from Municipal Services: Developing an Evaluation Model in a Swedish Municipal Project.
Annika HasselbladIngela BäckströmPernilla IngelssonLeif OlssonPublished in: IEEM (2022)
Keyphrases
- government services
- evaluation model
- e government
- public services
- public administration
- service delivery
- government websites
- quality evaluation
- evaluation method
- artificial immune network
- evaluation process
- digital government
- fuzzy theory
- public sector
- fuzzy analytic hierarchy process
- case study
- fuzzy comprehensive evaluation
- government agencies
- machine learning
- governmental organizations
- neural network
- service oriented
- service providers
- european project
- evidence theory
- federal agencies
- analytical hierarchy process
- knowledge management
- genetic algorithm