Customer Satisfaction and Quality of Service Towards Public Servants in a Governmental Education Training Center in Taiwan.
Pei-Shih ChenTin-Chang ChangYing-Li LinPublished in: IMIS (2017)
Keyphrases
- quality of service
- customer satisfaction
- service quality
- qos requirements
- response time
- online shopping
- resource management
- web services
- qos routing
- bandwidth allocation
- ad hoc networks
- admission control
- real time
- resource utilization
- ip networks
- video on demand
- qos aware
- congestion control
- qos parameters
- bandwidth utilization
- network resources
- electronic commerce
- service providers
- e learning
- user satisfaction
- information and communication technologies
- traffic engineering
- distance learning
- mobile learning