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Mining distinguishing customer focus sets from online customer reviews.

Lei DuanLu LiuGuozhu DongJyrki NummenmaaTingting WangPan QinHao Yang
Published in: Computing (2018)
Keyphrases
  • customer reviews
  • customer satisfaction
  • product features
  • opinion mining
  • online product reviews
  • real time
  • data mining
  • automatically extracting
  • service quality
  • positive or negative
  • low level
  • electronic commerce