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How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings.
Su-Fang Yeh
Meng-Hsin Wu
Tze-Yu Chen
Yen-Chun Lin
Xi-Jing Chang
You-Hsuan Chiang
Yung-Ju Chang
Published in:
CHI (2022)
Keyphrases
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user interaction
online discussion forums
user requirements
information sources
novice users
user interface
databases
end users
collaborative filtering
user profiles
daily life
neural network
recommender systems
data sets
e learning
user model
mobile applications
user feedback
information retrieval