Comparing Citizens' Use of E-Government to Alternative Service Channels.
Christopher G. ReddickPublished in: Int. J. Electron. Gov. Res. (2010)
Keyphrases
- e government
- public services
- service delivery
- governmental organizations
- service provision
- electronic government
- public administration
- government services
- public sector
- service offerings
- digital government
- government agencies
- service providers
- government organizations
- developing countries
- government websites
- customer service
- knowledge management
- service discovery
- inter organizational
- service oriented
- online services
- federal government
- web services
- information infrastructure
- information sharing
- website
- mobile services