Customer emotion detection by emotion expression analysis on adverbs.

Yan Sun Changqin Quan Xin Kang Zuopeng Zhang Fuji Ren

Published in: Inf. Technol. Manag. (2015)

Keyphrases

statistical analysis
neural network
decision trees
case study
detection algorithm
false positives
automatic analysis
real time
genetic algorithm
learning algorithm
artificial intelligence
computer vision
electronic commerce
detection rate
automated analysis
human decision making