A Decision Support System for Sizing the Call Center of an Electrical Power Distributor.
Adiel Teixeira de Almeida FilhoAna Paula Henriques de GusmaoThárcylla R. N. ClementeJadielson Alves de MouraAna Paula Cabral Seixas CostaAdiel Teixeira de AlmeidaPublished in: Int. J. Decis. Support Syst. Technol. (2014)
Keyphrases
- decision support system
- call center
- electrical power
- power system
- transmission line
- power supply
- service level
- supply chain
- decision makers
- management system
- service quality
- decision making
- arrival rate
- expert systems
- data warehouse
- case based reasoning
- power generation
- data sets
- queue length
- information systems
- wind turbine
- power plant
- real time
- long term
- lead time
- web services
- artificial intelligence
- databases
- computational intelligence