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Modelling and workload reallocation of call centres with multi-type customers.

Na LiXin YuAndrea Matta
Published in: Int. J. Prod. Res. (2017)
Keyphrases
  • multi type
  • relational data
  • data objects
  • relational clustering
  • multiple types
  • low dimensional spaces
  • cost model
  • reverse nearest neighbor
  • relational databases
  • database
  • learning algorithm
  • knn