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Customer Perceived Value- and Risk-Aware Multiserver Configuration for Profit Maximization.
Tian Wang
Junlong Zhou
Gongxuan Zhang
Tongquan Wei
Shiyan Hu
Published in:
IEEE Trans. Parallel Distributed Syst. (2020)
Keyphrases
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profit maximization
retail banking
service times
electronic commerce
risk management
perceived risk
steady state
internet shopping
decision making
queueing systems
call center
customer service
customer satisfaction
user satisfaction
special case
single server
queue length