Emotion Perception, Public Expectations, and Public Satisfaction: A Behaviour Experimental Study on Government Chatbots in Government Service Scenarios.
Yuanyuan GuoPeng DongPublished in: DG.O (2024)
Keyphrases
- experimental study
- public services
- e government
- public administration
- policy makers
- public private
- private sector
- united states
- government performance evaluation
- social responsibility
- government websites
- digital government
- public sector
- open data
- service oriented
- public policy
- service delivery
- electronic government
- government agencies
- public participation
- federal agencies
- information technology
- government services
- management system
- south africa
- public space
- online services
- real world
- cognitive model
- information sharing
- service providers
- web services
- web portal
- virtual agents
- human behaviour
- policy making
- influencing factors
- synthetic datasets
- user satisfaction
- relationship management
- decision making