Citizen Relationship Management and E-Government.
Bettina LarsenMichael E. MilakovichPublished in: EGOV (2005)
Keyphrases
- relationship management
- e government
- information systems
- electronic government
- public sector
- customer relationship management
- developing countries
- government services
- private sector
- digital government
- government agencies
- service delivery
- social network services
- information sharing
- public administration
- inter organizational
- databases
- knowledge management
- information exchange
- data mining