Perceived fairness on service recovery satisfaction and on positive behavioral intentions in cloud service.
Montri LawkobkitRavipa LarpsiriPublished in: SNPD (2015)
Keyphrases
- cloud services
- cloud computing
- service providers
- service quality
- mobile services
- user satisfaction
- computing resources
- theory of planned behavior
- customer satisfaction
- behavioral intention
- data center
- virtual machine
- management system
- web services
- perceived usefulness
- business models
- service oriented
- purchase decision