Service Agents for Customer Self-Service.
Dhiraj K. PathakPublished in: CIKM Information Agents Workshop (1995)
Keyphrases
- customer service
- customer satisfaction
- multi agent systems
- multi agent
- intelligent agents
- multiagent systems
- cooperative
- electronic commerce
- agent mediated
- call center
- service requirements
- service quality
- multiple agents
- autonomous agents
- customer support
- agent architecture
- service providers
- service oriented
- artificial agents
- service times
- software agents
- mobile agents
- agent systems
- trust model
- agent technology
- business intelligence
- customer behavior
- web services
- learning agents
- coalition formation
- service composition
- life cycle
- dynamic environments
- decision making
- service level
- agent model
- product information
- incomplete information
- service requests
- payment scheme