A queueing model for customer rescheduling and no-shows in service systems.
Yue TangHouyuan JiangJingui XieZhichao ZhengPublished in: Oper. Res. Lett. (2021)
Keyphrases
- service systems
- queueing model
- call center
- service times
- steady state
- arrival rate
- arrival process
- service level
- stationary distribution
- web technologies
- queue length
- single server
- heavy traffic
- queueing networks
- stochastic models
- service oriented
- electronic commerce
- service rates
- bayesian networks
- asymptotically optimal
- markov chain
- response time