Towards a Flexible ICT-Architecture for Multi-Channel E-Government Service Provisioning.
Marijn JanssenRené W. WagenaarJaap BeerensPublished in: HICSS (2003)
Keyphrases
- multi channel
- e government
- service provisioning
- information communication technology
- developing countries
- public administration
- public sector
- electronic government
- information and communication technologies
- digital divide
- knowledge management
- government services
- computing paradigm
- digital government
- public organizations
- service delivery
- government agencies
- management system
- artificial intelligence
- information technology
- enterprise architecture
- multimedia services
- public services
- case study
- databases