Making Business Systems in the Telecommunication Industry More Customer-Oriented.
Christian CzarneckiAxel WinkelmannMyra SpiliopoulouPublished in: ISD (2010)
Keyphrases
- electronic commerce
- distributed systems
- telecommunication networks
- expert systems
- real world
- information systems
- business processes
- business intelligence
- business process
- customer service
- business environment
- mission critical
- internet and the world wide web
- business opportunities
- business activities
- financial services
- systems analysts
- computer systems
- information technology
- case study
- data mining