A comparison of mobile banking service quality between APP and web browser.
Ming-Chun TsaiShou-Yen LinShu-Ping LinPublished in: Int. J. Mob. Commun. (2018)
Keyphrases
- web browser
- service quality
- mobile applications
- customer satisfaction
- website
- service providers
- electronic commerce
- web server
- web applications
- information systems
- user satisfaction
- mobile devices
- quality of service
- web content
- online shopping
- mobile phone
- user experience
- web pages
- client server architecture
- real time
- call center
- user interface
- databases
- mobile users
- social networking
- mobile computing
- mobile services
- context aware
- information quality
- database
- competitive environment