Emotion-Cause Pair Extraction in Customer Reviews.
Arpit MittalJeel Tejaskumar VaishnavAishwarya KalikiNathan JohnsWyatt PeasePublished in: CoRR (2021)
Keyphrases
- customer reviews
- opinion mining
- customer satisfaction
- online product reviews
- product features
- positive or negative
- user generated content
- automatically extracting
- sentiment analysis
- pairwise
- information sources
- semi structured
- service quality
- information extraction
- knn
- product reviews
- opinion words
- information systems