User satisfaction with Web-based DSS: The role of cognitive antecedents.
Naveen GudigantalaJaeki SongDonald R. JonesPublished in: Int. J. Inf. Manag. (2011)
Keyphrases
- quality assessment
- user satisfaction
- objective measures
- service quality
- perceived quality
- information systems
- technology acceptance
- decision support system
- structural equation modeling
- information quality
- decision making
- customer satisfaction
- user perceptions
- perceived usefulness
- cognitive processes
- decision support
- cognitive science
- web search
- cognitive process
- learning environment
- website
- search engine
- continuance intention
- databases